Frequently Asked Questions

All orders are subject to Minimum Order Quantities aligned with heavy-freight palletized distribution. MOQs vary by product category: standard single-wall cartons typically require full pallet quantities (480–1000 units), while specialty items such as triple-wall export cases and pallet boxes may have lower MOQs (as few as 5–10 units per order). Specific MOQs are detailed on each Proforma Invoice issued following your B2B inquiry.

Lexro OÜ exclusively accepts SEPA Credit Transfers (SCT) and SEPA Instant Credit Transfers from verified corporate bank accounts. Payment must originate from the IBAN registered to the invoiced corporate entity. We do not accept credit cards, PayPal, cryptocurrency, or any third-party payment platforms. This closed B2B payment loop ensures maximum compliance with European AML regulations.

We distribute exclusively to verified corporate entities within the European Economic Area (EEA). All shipments are palletized and dispatched via accredited European freight carriers with full CMR consignment documentation. Standard delivery timelines within the EU are 5–10 business days from confirmed payment, depending on destination and order volume. Expedited freight arrangements are available upon request for time-critical procurement.

Yes. A valid EU VAT identification number is mandatory for all B2B transactions. Your VAT number will be verified via the European Commission's VIES (VAT Information Exchange System) database prior to the issuance of any Proforma Invoice. This mandatory verification is a core component of our KYB (Know Your Business) compliance protocol aligned with AMLD6 directives.

Absolutely. All corrugated cartons are manufactured using high-recycled-content board (typically 70–75% recycled fibers) and are 100% recyclable post-use via standard commercial card baling systems. Our Kraft paper tapes are fully recyclable together with the carton, eliminating the need for tape removal during recycling. All materials conform to the latest EU Packaging and Packaging Waste Directives (PPWD) and support your corporate ESG reporting requirements.

Any claims regarding transit damage, volumetric discrepancies, or material defects must be documented via the counter-signed CMR consignment note at the point of delivery. Written claims with photographic evidence must be submitted to our logistics department within 48 hours of the recorded delivery timestamp. Claims submitted after this window, or without CMR documentation, cannot be processed.

No. Lexro OÜ operates exclusively within the business-to-business (B2B) commercial sector. We do not facilitate B2C retail transactions under any circumstances. All prospective clients must be registered corporate entities with a valid EU VAT number. Consumer protection provisions including the statutory right of withdrawal (Directive 2011/83/EU, Article 16) do not apply to our commercial operations.